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How to Phone-Enable Parature for Service and Support

With the power of Angel.com and Parature Customer Service software you can enhance your customers' experience, enabling them to proactively manage their accounts via phone self-service. Learn how to...

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Putting the Caller First: IVR & VUI Design That Enhances The Customer Experience

Imagine a world in which the main goal of an IVR system is to help callers, even if that means sending them straight to a representative. Sound far-fetched? New developments in IVR technology and lower...

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Voice-Enabling Salesforce.com with SalesByFone

Learn how to access and update your salesforce.com CRM solution by voice – no laptop, PDA or internet access required, all you need is a phone. Angel.com's latest salesforce.com IVR integration,...

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How to Build a Virtual Call Center in 20 Minutes or Less

Having problems with your current call center hardware or software? Find out how to get rid of it all and get started with a worry-free hosted call center solution from Angel.com in 20 less than 20...

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How Princeton University Utilizes New Call Center Technology

Join Jennifer Whiting, Customer Service Manager for Princeton University and discover how one of the world’s leading academic institutions has leveraged today’s technologies to provide world-class...

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